Refund Policy

We want you to be happy with your purchase from Innovations New Era. If something isn’t right, we’re here to help. Returns & Exchanges: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will gladly replace the item or offer a solution. Eligibility: To be eligible for a return or exchange: 1.The item must be unused and in its original packaging 2.You must provide your order number and photos of the issue (if damaged) Non-Returnable Items: For hygienic and safety reasons, certain products such as skincare, beauty items, and personal care products cannot be returned unless they arrived damaged or incorrect. Refunds: Once your return is approved and processed, your refund will be issued to your original payment method. Processing time may vary depending on your bank or card provider. Shipping Costs: Return shipping costs are non-refundable unless the issue was our mistake. How to Request a Return: Please contact us through our Contact Us page with your order number and description of the issue. Our support team will guide you through the next steps.