FAQ

1. How long does shipping take? Orders are processed quickly and typically arrive within 3–7 business days. You will receive a tracking number once your order ships. 2. How can I track my order? After your order is shipped, you’ll get a tracking email. You can also check your order status anytime through your account. 3. Do you accept returns or exchanges? Yes! If your item arrives damaged, defective, or incorrect, contact us within 7 days and we’ll be happy to help. 4. What if I entered the wrong address? Please contact us immediately. If your order has not shipped yet, we can update the address for you. 5. Do you offer customer support? Absolutely. If you need help, reach out through our Contact Us page and we’ll respond as soon as possible usually within 24–48 hours. 6. Are your products authentic and new? Yes, all items sold at Innovations New Era are 100% new and authentic.